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Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Cashel Travel’s relationship with you in relation to this website.
The term ‘Cashel Travel’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 39 Commercial Street. EH6 6JD. Edinburgh. United Kingdom. Our company registration number is SC315240. The term ‘you’ refers to the user or viewer of our website. Please read the following booking conditions carefully as they govern all bookings made (whether through Cashel Travel's website or otherwise) with Cashel Travel Limited
The terms set out below apply when you book through Cashel Travel Ltd
1. Making your Booking
1. Your booking will only be a confirmed booking when Cashel Travel has issued a confirmation voucher referring to the relevant booking reference number. Cashel Travel will only do this when it has received payment in full.
2. You confirm that you are at least 18 years of age. All bookings are personal to you and whether your booking may be sold, assigned or otherwise transferred is dependent on the supplier of the hotel accommodation or other travel components.
3. Before you book and before you travel it is your responsibility to ensure that you and all those travelling with you have a valid passport and any necessary visa to gain entry to any country you are visiting. It can often take some time to obtain a passport or visa and therefore you should apply well in advance. In peak periods it is advisable to allow at least 4 weeks. Cashel Travel recommends that you check passport/visa requirements with the British / Irish Embassy of your home country. Cashel Travel will have no liability to you if you or any member of your party travel without the correct passport and visa.
4. Please notify Cashel Travel at the time of booking if you are of limited mobility, or have any other disability or require special assistance. If so notified Cashel Travel will ask its suppliers to accommodate your needs. Cashel Travel cannot guarantee that its suppliers will be able to accommodate your needs and is not in a position to require them to do so. Even though Cashel Travel communicates your needs to its suppliers Cashel Travel does not accept any liability to you for any failure by suppliers to satisfy your needs and will not be liable to you for any losses you may incur in the event that Cashel Travel or its suppliers are unable to accommodate your requirements.
5. The time prior to travel and up until which bookings will be accepted by Cashel Travel on your behalf is dependent on the supplier of the hotel accommodation or other travel component/s. Bookings for accommodation require at least one full name for each room. Please check your details carefully before you book as incorrect or incomplete details may result in the booking being cancelled and you may be charged a fee to cover any resulting administration costs incurred by Cashel Travel in having to amend or cancel any bookings made by you.
6. Cashel Travel reserves the right to refuse, at its sole discretion, any booking you seek to make through Cashel Travel.
7. Cashel Travel may, at its discretion, charge you an Offline Booking Fee for any offline bookings made by you via Cashel Travel's Customer Services Team.
2. Payment terms
1. Payment in full is required at the time of booking. Payment should be made through Cashel Travel's website by credit or debit card (or postal cheque if agreed by Cashel Travel beforehand).
3. Prices
1. Price increases may occur any time prior to full payment being received from you, and you will be liable to pay any such increases in full.
2. Prices are shown in British Pounds (GBP, £) or Euros (€).When you make your booking the exchange rate will be fixed at the time Cashel Travel issues its confirmation invoice and will apply to any amendments or cancellations within the booking. Exchange rates are determined by Cashel Travel.
4. Transfer of Bookings
Transfer of your booking is subject to the supplier's own terms and conditions and the applicable amendment or cancellation charges of that supplier.
5. Changes/Cancellations
1. Changes to and/or cancellation of your booking are subject to the changes and cancellations provisions set out in these Booking Terms and Conditions and the change and cancellation provisions as included in the hotel or other travel component's description on Cashel Travel's website or as otherwise provided to you or brought to your attention by Cashel Travel's Customer Services Team.
2. If the changes and cancellation policy included in the hotel or other travel components description on Cashel Travel's website or as otherwise provided to you or brought to your attention by Cashel Travel's Customer Services Team conflicts in any way with these Booking Terms and Conditions, these Bookings Terms and Conditions shall prevail.
3. Please note that the change and cancellation policies for hotels and other travel components vary. It is your responsibility to read all applicable change and cancellation policy provisions carefully. If you cannot locate the supplier's changes and cancellation policy on Cashel Travel's website please contact Cashel Travel immediately.
4. If you do not arrive at the accommodation on the date on which you booked to arrive or you leave the accommodation earlier than the date on which you booked to leave, then you will only be entitled to cancel or amend the booking from the time when Cashel Travel receives such notification from you during Cashel Travel's working hours. Working hours are 9.00am to 5.30pm GMT, Monday to Friday.
5. Requests for cancellations and amendments must be made by you through Cashel Travel's Customer Services Team during office hours. Any cancellations or amendments notified directly to the hotel or other travel accommodation will not be effective. Reservations not amended or cancelled through Cashel Travel's Customer Services Team may still be charged to you in full at Cashel Travel's sole discretion.
6. In the event that you cancel or amend your booking for accommodation, Cashel Travel may, at its discretion, charge you a cancellation or amendment charge. In addition, most suppliers may also charge you a cancellation or amendment charge for any cancellations or amendments you make in relation to your booking.
7. It is unlikely that Cashel Travel will have to make any changes to your travel arrangements. Cashel Travel will not cancel your travel arrangements less than two (2) weeks before your departure date, except for reasons beyond Cashel Travel's reasonable control. If Cashel Travel is unable to provide the booked travel arrangements, you can either have a refund of all monies paid to Cashel Travel (to the person/s who originally paid for the booking) or accept an offer of alternative travel arrangements of comparable standard from Cashel Travel, if available.
6. Information Accuracy
Descriptions of accommodation, facilities and services (including, without limitation, any star rating information provided on Cashel Travel's website) are based on information obtained from Cashel Travel's suppliers. Any transfer times Cashel Travel quotes for travel between airport and resort are approximate and, depending on circumstances, the journey time to your own chosen property may be longer.
7. Our Liability to You
1. Cashel Travel's responsibility is to make arrangements for the provision by the relevant suppliers of the components you book, but it does not have any responsibility for the operation of the component itself.
2. Cashel Travel has no liability to you for any dissatisfaction, loss of enjoyment, loss, injury or damage which results from your use of the arrangements booked with Cashel Travel unless Cashel Travel has negligently failed to select a normally competent provider of the relevant arrangement. Further, Cashel Travel has no liability to you in any event for any consequential loss which you may suffer in relation to any arrangements which you book to coincide with the arrangements you have booked with Cashel Travel.
3. Please note, in the unlikely event of our collapse/insolvency, any money you have paid is not protected by a scheme of financial protection. If this is important to you, we recommend you obtain suitable travel insurance.
8. Suppliers' conditions
1. Cashel Travel's suppliers have their own booking conditions, and you will be bound by these, so far as the relevant supplier is concerned. These suppliers' conditions will also apply to your contract with Cashel Travel, and in the event of any conflict between the suppliers' conditions and Cashel Travel's conditions, the suppliers' conditions will prevail other than in the event of any conflict with Clause 5 above in which event Clause 5 will prevail, save to the extent that any term in the suppliers' conditions is deemed to be invalid or unenforceable, in which event Cashel Travel's conditions will prevail.
9. Complaints
1. Complaints regarding hotel accommodation or other supplier's services must be brought to the attention of the hotel or supplier's management as soon as possible during your stay. If the complaint is not resolved to your satisfaction, you must notify Cashel Travel immediately on the telephone number provided on your Voucher.
2. If you consider that your complaint is not dealt with adequately at the time, you must notify Cashel Travel as soon as possible in writing and in any event within 28 days of your return, quoting your original booking reference and providing all relevant information about your complaint.
10. Your Responsibility
Cashel Travel wants all its customers to have an enjoyable and carefree trip. But you must remember that you are responsible for your actions and the effect they may have on others. If Cashel Travel (or another person in authority) believes your actions could upset other customers, our suppliers or its own staff, or put them in danger, your holiday / travel arrangements may be ended and this could mean Cashel Travel or its suppliers may ask you to leave your booked accommodation at your own expense.
11. Law and Jurisdiction
Any agreement made with us shall be governed and interpreted in all respects in accordance with the Scottish/English Law of UK Bookings and Irish Law for booking in the Republic of Ireland. Cashel Travel Ltd. operates within all clauses as specified in the EU package travel directive.
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